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    Website looks different in website builder and in browser
    If styles/images are not loaded: If you have some custom files, except for files that are published from website builder in your hosting web root folder, then make sure that your files do not intersect with generated files. The intersection can be caused by equal file names in web root folder and "sitepro" folder. For example, the website may not work properly if both files exist: [web-root]/js/main.js and [web-root]/sitepro/js/main.js. In this case you need to rename or move to another folder all equal files like [web-root]/js/main.js.The same issue can appear with folders. For example, if you have a page on website with URL "Contacts" (https://mywebsite.com/Contacts/), then the page will not work if you also have folder "Contacts" in website root folder.If website is running on Apache server, then make sure that Apache module "mod_rewrite" is enabled for website host. Without this module, website may look completely messed up — with no images and styles loaded.Please open file ".htaccess" located in web root folder of your website. Delete (or comment) all the content (if any) between lines "#### PERSISTENT CONTENT ####" and "#### PERSISTENT CONTENT END ####". After that reload website in browser and check whether the problem was resolved. Other reasons: Make sure that you are looking at the same version in website builder website and published website — i.e., maybe you see "Desktop" version in website builder and "Wide" version in published website. Try resizing browser window with published website to see how it is changed (if other modes are enabled in website builder). Note. If you're using custom HTML/CSS/JS code on your website, remove it and check whether the issue persists first. Support doesn't investigate or fix tickets related to display issues caused by custom code.
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    Website looks different in website builder and in browser

    If styles/images are not loaded:

    1. If you have some custom files, except for files that are published from website builder in your hosting web root folder, then make sure that your files do not intersect with generated files. The intersection can be caused by equal file names in web root folder and "sitepro" folder. For example, the website may not work properly if both files exist: [web-root]/js/main.js and [web-root]/sitepro/js/main.js. In this case you need to rename or move to another folder all equal files like [web-root]/js/main.js.
    2. The same issue can appear with folders. For example, if you have a page on website with URL "Contacts" (https://mywebsite.com/Contacts/), then the page will not work if you also have folder "Contacts" in website root folder.
    3. If website is running on Apache server, then make sure that Apache module "mod_rewrite" is enabled for website host. Without this module, website may look completely messed up — with no images and styles loaded.
    4. Please open file ".htaccess" located in web root folder of your website. Delete (or comment) all the content (if any) between lines "#### PERSISTENT CONTENT ####" and "#### PERSISTENT CONTENT END ####". After that reload website in browser and check whether the problem was resolved.

    Other reasons:

    Make sure that you are looking at the same version in website builder website and published website — i.e., maybe you see "Desktop" version in website builder and "Wide" version in published website. Try resizing browser window with published website to see how it is changed (if other modes are enabled in website builder).

    Note. If you're using custom HTML/CSS/JS code on your website, remove it and check whether the issue persists first. Support doesn't investigate or fix tickets related to display issues caused by custom code.


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