This may happen for several reasons:

1. Case: You upgraded to the Site.pro website builder premium plan through your hosting company account (not on the this page).

   Solution: Site.pro website builder premium plan has been activated for your account with your hosting company, but not on this page. To use the premium features, access Site.pro website builder through your hosting company account.

2. Case: You upgraded to Site.pro website builder premium plan through your account on this page.

   Solution:

   • Make sure you’re logged into the same account where you purchased website builder premium plan.
   • Verify that your website builder premium plan is active:

     Log in to your Site.pro account and go to My Websites section. Your current plan will be displayed on the right.

• If you upgraded to a premium plan but see the message “Website Builder: Free”, contact customer support and provide proof of payment for the premium plan.
• If your premium plan for the website builder is active but the premium features are still not working, republish your website.
• If none of the above steps help, contact customer support.