How to delete a sales document?
If two identical invoices have been issued to a customer (with the same dates, amounts, and products) and both have already been entered into the warehouse, simply deleting one may not work — the invoice number has already been used. In this case, there are two ways to cancel one of the invoices. Delete the unnecessary invoice.Mark the unnecessary invoice.Click the “Delete” button. Create a new operation type without a corresponding account. If the invoice cannot be deleted (for example, it has already been printed, sent to the customer, the used invoice number must remain visible, or for a similar reason), you can create an operation type that will not record either income or a debt.Go to Directories → Warehouse → Operation types. Save the invoice. Enter the name and code, leave the corresponding accounts blank, and save the entry. Instructions on how to create an operation type.In the unnecessary sales invoice, change the operation type to the newly created one and save the entry.
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Accounting Software

How to delete a sales document?

If two identical invoices have been issued to a customer (with the same dates, amounts, and products) and both have already been entered into the warehouse, simply deleting one may not work — the invoice number has already been used. In this case, there are two ways to cancel one of the invoices.

  1. Delete the unnecessary invoice.
    • Mark the unnecessary invoice.
    • Click the “Delete” button.

      Sales invoice deletion window

  2. Create a new operation type without a corresponding account.

    If the invoice cannot be deleted (for example, it has already been printed, sent to the customer, the used invoice number must remain visible, or for a similar reason), you can create an operation type that will not record either income or a debt.

    • Go to Directories → Warehouse → Operation types. Save the invoice. Enter the name and code, leave the corresponding accounts blank, and save the entry. Instructions on how to create an operation type.
    • In the unnecessary sales invoice, change the operation type to the newly created one and save the entry.

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