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    • Error: License is required. Ask administrator to enable Website Builder.
    The website builder shows this error when it cannot match the request to an active Site.pro license: License is required ([reason]). Please contact your hosting support. The text in brackets is the reason. Find it in the list below. How the builder finds the license When a website builder session is requested (for example, by a hosting panel plugin or by the API), the builder collects these IP addresses and looks for them in your license: The IP of the FTP host "apiUrl" (only for the "external" connection type, and only if it is an IP address or a domain that resolves to one);The IP that the website "domain" resolves to;The outgoing IP of the server that sends the request. For WHMCS and Blesta this is the IP passed in the "serverIp" parameter. If at least one of these IPs belongs to an active license of your account, the builder opens. Otherwise you get this error. Reasons and how to fix them user not identified The IPs of the request are not registered in any account. Add the IP of the server that sends the requests (and the IP of the FTP host, if it differs) to your license. license not identified The IP is not linked to an active license, or the request has no IP the builder can use. Make sure that the domain resolves to an IP and that the IP of the sending server is added to your license. IP not detected The builder could not determine the IP of the request. If a proxy or load balancer is in front of the builder, make sure that it passes the real client IP. [IP]: IP not found This IP is not in the license data. Add it to the license. For an On-Premises brand, re-synchronize the license afterwards. [IP]: license not found / [IP]: brand not found The IP is registered, but it is not linked to a license or a brand. Check that the IP is attached to the right brand. [IP]: license is inactive The license is expired or deactivated. Renew it. On-premises builder installation is required The brand is On-Premises, but the request reached the cloud builder. Make sure that the plugin uses the builder domain of your own installation.
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    For Resellers

    Error: License is required. Ask administrator to enable Website Builder.

    The website builder shows this error when it cannot match the request to an active Site.pro license:

    License is required ([reason]). Please contact your hosting support.

    The text in brackets is the reason. Find it in the list below.

    How the builder finds the license

    When a website builder session is requested (for example, by a hosting panel plugin or by the API), the builder collects these IP addresses and looks for them in your license:

    1. The IP of the FTP host "apiUrl" (only for the "external" connection type, and only if it is an IP address or a domain that resolves to one);
    2. The IP that the website "domain" resolves to;
    3. The outgoing IP of the server that sends the request. For WHMCS and Blesta this is the IP passed in the "serverIp" parameter.

    If at least one of these IPs belongs to an active license of your account, the builder opens. Otherwise you get this error.

    Reasons and how to fix them

    user not identified

    The IPs of the request are not registered in any account. Add the IP of the server that sends the requests (and the IP of the FTP host, if it differs) to your license.

    license not identified

    The IP is not linked to an active license, or the request has no IP the builder can use. Make sure that the domain resolves to an IP and that the IP of the sending server is added to your license.

    IP not detected

    The builder could not determine the IP of the request. If a proxy or load balancer is in front of the builder, make sure that it passes the real client IP.

    [IP]: IP not found

    This IP is not in the license data. Add it to the license. For an On-Premises brand, re-synchronize the license afterwards.

    [IP]: license not found / [IP]: brand not found

    The IP is registered, but it is not linked to a license or a brand. Check that the IP is attached to the right brand.

    [IP]: license is inactive

    The license is expired or deactivated. Renew it.

    On-premises builder installation is required

    The brand is On-Premises, but the request reached the cloud builder. Make sure that the plugin uses the builder domain of your own installation.

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